FREE SHIPPING OVER AU$100
Australia Post is our main postal carrier. We dispatch your order within 1–3 business days. Please allow additional time for delivery, which depends on your destination and chosen service. Delivery times may be affected by public holidays or carrier delays. We’ll email your tracking details once your order is on its way.
Standard delivery is A$12 for orders below A$100 and complimentary for orders of A$100 or more. Express delivery is A$15. Our usual dispatch time also applies to express orders.
Standard delivery is NZ$15 below NZ$150 and complimentary for orders of NZ$150 or more. Express delivery is NZ$25.
We deliver to New Zealand, the USA, the UK, Canada, Japan, Singapore and Hong Kong. Delivery to other countries may also be possible. If your destination isn’t available at checkout, email info@d-lux.com.au and we’ll help you explore the options.
Our baby range is available only in Australia and New Zealand. Available delivery options and the final delivery charge for your order are shown at checkout. For questions about any destination-specific taxes or duties, please contact us before ordering.
We can change your order or delivery address, or cancel your order, before dispatch. Email info@d-lux.com.au as soon as possible so we can help. Your legal cancellation and return rights still apply after dispatch.
We offer delivery only. Local collection is not available.
For full-price purchases, you can request a refund or exchange within 30 days of delivery. For sale purchases, you can request an exchange within 30 days of delivery; we don’t offer change-of-mind refunds on sale items. Exchanges depend on stock availability.
Items must be unused, unworn and in new condition, with original packaging and product labels attached or accompanying the item. Please include proof of purchase, such as your order confirmation, receipt or bank statement.
Gift cards are excluded from our voluntary change-of-mind returns policy. This exclusion and the conditions above do not limit your rights under applicable consumer law.
Email info@d-lux.com.au with your order number, reason for return and proof of purchase. We’ll confirm the next steps and return address. Please contact us before posting your item. We recommend using a tracked postal service and keeping your proof of postage.
For an approved change-of-mind return, you pay return postage if your original order received complimentary delivery. If you paid for delivery on your original order, we cover the return postage. Contact us to arrange this before sending your item.
Original delivery charges are not refunded for voluntary change-of-mind returns. Different arrangements apply where required by law, including qualifying UK cancellations described below. For an exchange, contact us to confirm replacement availability and any price difference or delivery arrangements before returning your item.
Please allow up to 14 business days from when we receive your return to assess and process your refund or exchange. We’ll notify you by email. Refunds are made to your original payment method. Where the law requires a shorter timeframe, we’ll follow it.
Please email info@d-lux.com.au with your order details and a description of the issue. Photos are helpful too. We’ll assess the problem and help arrange the repair, replacement or refund you’re entitled to under applicable consumer law.
Your rights under Australian Consumer Law and other applicable consumer laws apply to sale purchases too. They are not limited by our change-of-mind return window, original packaging conditions or a 14-day reporting deadline. Where a fault is confirmed, we reimburse reasonable return-postage costs as required by law. Please contact us to arrange the return.
Where UK distance-selling cancellation rights apply, you can tell us within 14 days of delivery that you wish to cancel, then return the goods within a further 14 days. These rights also apply to sale purchases and take precedence over our voluntary exchange-only sale policy.
For a qualifying cancellation of the whole order, we refund the goods and the standard outbound delivery cost. Any extra cost for an express delivery upgrade is not included. Refunds are made within the applicable legal deadline, generally 14 calendar days after receiving the goods back or evidence of return, as applicable. You may inspect goods as you would in a shop; a deduction may apply for handling beyond what is necessary to inspect them.
Where EU distance-selling rights apply, you may notify us within 14 days of delivery that you wish to cancel without giving a reason, then return the goods within a further 14 days. Any mandatory cancellation, refund or consumer rights in your country take precedence over our voluntary policy.
If you bought your DLUX item from another retailer, please contact that retailer to arrange your return. For orders placed directly through our website, email info@d-lux.com.au.
These updated voluntary terms apply to orders placed from 2 October 2026. Any more favourable terms promised when an earlier order was placed will be honoured.