FAQs & Help

We dispatch your order within 1–3 business days. Please allow additional time for delivery.

Standard delivery is A$12 for orders below A$100 and complimentary for orders of A$100 or more. Express delivery is A$15. Available delivery options and the final charge are shown at checkout.

Yes, when your order totals A$100 or more, standard delivery within Australia is complimentary. For orders below A$100, standard delivery is A$12.

Yes. Express delivery within Australia is A$15. Please allow our usual 1–3 business days for dispatch as well as the carrier’s delivery time.

We’ll email your tracking details once your order is on its way. If you need help finding your tracking email or following up a parcel, email info@d-lux.com.au with your order number.

Yes, we can change your order or delivery address, or cancel your order, before dispatch. Email info@d-lux.com.au as soon as possible so we can help. If your order is already on its way, please see our returns information below, including any cancellation rights that apply in your country.

We offer delivery only. Local collection is not available.

Yes. Standard delivery is NZ$15 below NZ$150 and complimentary from NZ$150. Express delivery is NZ$25. Available options are shown at checkout.

Yes. Alongside Australia, our current focus is New Zealand, the United States, the United Kingdom, Canada and Singapore. Delivery to other countries may also be possible. If your destination isn’t available at checkout, email info@d-lux.com.au and we’ll help you explore the options.

Our baby range is available only in Australia and New Zealand. Delivery options and charges for your order are shown at checkout.

Full-price wool, wool-and-silk, linen, modal and cotton scarves come with a complimentary DLUX gift box. Full-price silk scarves and silk squares come with a DLUX gift envelope. Complimentary gift wrapping and a free handwritten personalised message are also available.

For sale wool, wool-and-silk, linen, modal and cotton scarves, a DLUX gift box is A$5. For sale silk scarves and silk squares, a DLUX gift envelope is A$5. Gift wrapping is an additional A$5, and a handwritten personalised message is free, whether or not you purchase wrapping.

Full-price cotton baby blankets come with a complimentary gift box. For cotton blankets on sale, you can add a box for A$5. Baby gift sets described as boxed include their gift box, even when on sale. For other baby pieces, please check the product description to see what’s included.

Yes. Gift wrapping is complimentary for full-price baby purchases and A$5 for sale purchases. You can also add a free handwritten message. Gift boxes, where available, are separate from gift wrapping.

Yes. Add your message using the personalised-message option on the product page. We handwrite it for you at no extra charge, including for sale purchases.

Yes. Enter their delivery address at checkout and add your personal message before placing your order. We’ll leave out retail invoices and price tags. For international gifts, customs paperwork may need to show the value of the contents.

Start with the colours they love and how they like to dress. Consider the fabric, size and shape, whether they prefer a silk square or a longer scarf. You’ll find these details on each product page. If you’d like a little guidance, email us and we’ll help you choose.

Yes. Request a refund or exchange within 30 days of delivery by emailing info@d-lux.com.au. Items must be unused, unworn and in new condition, with original packaging and product labels attached or accompanying the item. Please include proof of purchase and contact us before sending anything back. Exchanges depend on availability.

Yes, you can request an exchange within 30 days of delivery, provided the item meets our return conditions and a replacement is available. We don’t offer refunds for a change of mind on sale purchases. Your rights for faulty or misdescribed items still apply, as do any legal cancellation rights in your country, including the UK rights explained below.

Email info@d-lux.com.au with your order number, reason for return and proof of purchase. We will confirm the next steps and return address. Please contact us before posting your item.

For an approved change-of-mind return, you pay return postage if your original order received complimentary delivery. If you paid for delivery on your original order, we cover the return postage. If your item is faulty or you’re returning it under a legal cancellation right, please contact us so we can explain the arrangements that apply.

Please allow up to 14 business days from when we receive your return to assess and process your refund or exchange. Refunds are made to your original payment method. Where the law requires a shorter timeframe, we’ll follow it.

Please email info@d-lux.com.au with your order details and a description of the issue. Photos are helpful too. We’ll assess the problem and help arrange the repair, replacement or refund you’re entitled to under applicable consumer law. These rights apply to sale purchases too and are not limited by our change-of-mind return window.

Please contact the retailer where you purchased it to arrange your return. For purchases made directly through our website, contact info@d-lux.com.au.

Where UK distance-selling cancellation rights apply, you can notify us within 14 days of receiving your goods that you wish to cancel, then return them within a further 14 days. These rights also apply to sale purchases and take precedence over our voluntary exchange-only sale policy. See our Delivery & Returns page for the applicable refund arrangements.

You’ll find fabric, material and size details on each product page. If you’d like help comparing pieces, email info@d-lux.com.au.

Please follow the care label and the instructions on your product’s page, as each fabric and piece needs its own care. If you’re unsure, email us before washing and we’ll be happy to help.

Please check the individual product description for OEKO-TEX certification details. Where a certification is listed, it applies to the product or component described, rather than the entire baby range.

Email info@d-lux.com.au or call 0402 040 496. Include your order number if your enquiry relates to an order.